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Shipping, Etc.

Shipping
We ship UPS ground, 2-day, or 3-day, all of which are insured.  If something arrives damaged, please save all packing material and broken pieces for UPS inspection.  You must notify us within a week in order to offer you credit or a replacement piece.  We cannot credit or replace damaged goods if they are not reported within a week of receipt. 

In-stock merchandise will be shipped from our storeroom in San Francisco within 2 days of receiving the order.  We will notify you immediately if a product is out-of-stock and let you know if it will be possible to fulfill the order. 

Return Policy
Emilia Ceramics takes pride in selling only the highest quality ceramic pieces.  However, if you are dissatisfied with your purchase, we are happy to offer exchanges or store credit for up to 30 days.  Please pack your piece(s) to be returned carefully to avoid breakage.  You are responsible for return shipping charges and any damage to your return.  Please email us at info@emiliaceramics.com or call us at 415-292-7828 for questions about your order. 

Special Orders
We have developed close relationships with all of our artists and love facilitating special orders when possible.  Please keep in mind that a special request will take 2-3 months, depending on the project, and that a portion of the order will be billed upfront. 

Out-of-Stock Items
We personally select each ceramic piece listed on the website and in order to maintain a unique offering, often order only a few of each piece.  Please contact us if you are interested in purchasing a larger quantity of an item than is currently available. Email or call us with the ceramic piece’s name and how many you’d like to order.  We will let you know as soon as possible if we will be able to fulfill the request. 

Care
All pieces intended for use with food are 100% lead free.  They have all been FDA tested and approved for use with food.  While all pieces are dishwasher and microwave safe, we recommend treating them as the fine art that they are, hand-washing and avoiding the microwave as much as possible. 

With repeated use, ceramics have a tendency to “craze” (form tiny lines in the glaze).  This does not affect the durability of the piece – in fact, some people like the antiqued look added by the crazing process.  You can minimize crazing and breakage, however, by avoiding drastic temperature changes.  For example, run warm water over a piece before filling it with hot food or liquid, put a metal spoon in a mug before adding a hot liquid, hand-wash when possible, and avoid the microwave. 

Variations
Each ceramic piece is handmade and painted individually.  The process is extremely precise and involved.  As a result, each piece varies slightly in color, shape and design.  Occasionally, you will notice a small paint smudge, fingerprint, or loose-fitting lid.  These marks of authenticity serve to remind us of the human hands that crafted each piece.