We have developed close relationships with all of our artists and love facilitating special orders when possible. Please keep in mind that a special request will take 2-3 months, depending on the project. A portion of the cost will be billed upfront.
Please email or call us (415.292.7828) to find out more about placing a special order.
Caring for Your Ceramics
All pieces intended for use with food are 100% lead free. They have all been FDA tested and approved for use with food. While all pieces are dishwasher and microwave safe, we recommend treating them as the fine art that they are, hand-washing and avoiding the microwave as much as possible.
With repeated use, ceramics have a tendency to “craze” (form tiny lines in the glaze). This does not affect the durability of the piece – in fact, some people like the antiqued look added by the crazing process. You can minimize crazing by avoiding drastic temperature changes. For example, run warm water over a piece before filling it with hot food or liquid, put a metal spoon in a mug before adding a hot liquid, hand-wash when possible, and avoid the microwave.
Each piece in the Emilia Ceramics collection is handmade and painted individually. The process is extremely precise and involved. As a result, each piece varies slightly in color, shape and design. Occasionally you will notice a small paint smudge, fingerprint, or loose-fitting lid. These marks of authenticity serve to remind us of the human hands that crafted each piece.
We typically ship FedEx ground, although we can arrange for overnight, 2-day, or 3-day express shipping upon request. Please email or call us (415.292.7828) to discuss expedited shipping options. All shipments are packed securely and insured. If something should arrive damaged, please save all packing material and broken pieces for FedEx inspection, and notify us as soon as possible. We can only offer you credit or replace damaged goods if they are reported within a week of receipt.
Emilia Ceramics takes pride in selling only the highest quality ceramic pieces. However, if you are not satisfied with your purchase, we are happy to offer exchanges or store credit for up to 30 days. Please pack the piece(s) to be returned carefully in order to avoid breakage. You are responsible for return shipping charges and any damage to your return. Please email us at email@example.com or call us at 415-292-7828 for questions about your order.
We personally select each ceramic piece listed on the website and in order to maintain a unique offering, often sell only one or two of each piece. Please contact us if you are interested in purchasing a larger quantity of an item than is currently available. Email or call us with the ceramic piece’s name and how many you’d like to order. We will let you know as soon as possible if we will be able to fulfill the request.